Quikzo Logistics - Fast, Safe & Secure
Refund & Cancellation Policy
Refund and Cancellation Policy
At Quikzo Logistics, we aim to provide reliable, transparent and convenient logistics, courier, cargo and transportation services. We understand that customers may occasionally need to cancel a booking, modify a shipment request or seek a refund due to unforeseen circumstances. This Refund and Cancellation Policy explains the conditions, procedures and guidelines applicable to cancellations and refunds for services booked through quikzo.in.
By booking or using our logistics and transportation services, you acknowledge that you have read and understood this policy. We encourage customers to review the applicable service details, charges and booking conditions before confirming a shipment or service request.
1. Booking Cancellation Policy
Customers who wish to cancel a confirmed logistics, courier, cargo or transportation booking should contact our support team as soon as possible. Cancellation requests must include relevant booking details so that our team can identify and process the request.
Cancellation requests are subject to the current status of the booking, vehicle or delivery partner allocation, shipment preparation, pickup arrangements and transportation progress. A cancellation request does not automatically guarantee a full refund.
Customers are advised to request cancellation before the scheduled pickup or service commencement wherever possible. Any applicable cancellation charges or non-refundable costs will depend on the stage of service and the terms communicated at the time of booking.
2. Cancellation Before Service Commencement
If a customer requests cancellation before vehicle allocation, courier assignment, shipment preparation or other service arrangements have started, the request may be eligible for a refund, subject to applicable payment processing charges or other clearly communicated non-refundable fees.
If a vehicle, delivery partner or logistics resource has already been assigned, cancellation may involve costs incurred for allocation, scheduling, coordination or other arrangements. Any applicable deductions will be assessed based on the actual service status and booking terms.
3. Cancellation After Pickup or Service Commencement
Once a shipment has been picked up, dispatched, loaded or transportation has started, cancellation may not be possible in the same manner as a pre-service cancellation.
In such situations, customers should immediately contact Quikzo Logistics support. Any refund or adjustment will be reviewed based on the distance travelled, services already performed, transportation expenses, operational costs and other applicable charges.
Charges for completed services, vehicle deployment, pickup, handling, waiting time, transportation or other costs already incurred may not be refundable, depending on the agreed service terms.
4. Refund Eligibility
Refund requests are reviewed individually. A customer may be eligible for a refund or payment adjustment in circumstances such as:
- A confirmed booking is cancelled before service arrangements begin, subject to applicable terms.
- A payment is successfully received but the requested booking is not confirmed.
- The same booking amount is charged more than once due to a duplicate transaction.
- A service is cancelled by Quikzo Logistics and the customer has already made an eligible payment.
- An incorrect amount is collected and a billing adjustment is approved after verification.
Refund eligibility depends on the circumstances of the request, the status of the service and any costs already incurred. Payments for services already completed or expenses already incurred may not qualify for a full refund.
5. Cancellation by Quikzo Logistics
In certain situations, Quikzo Logistics may need to cancel or modify a booking due to vehicle unavailability, operational limitations, safety concerns, inaccurate shipment information, location restrictions, unforeseen circumstances or other reasons affecting service delivery.
If Quikzo Logistics cancels a confirmed booking before providing the service, eligible payments received for the cancelled service will be reviewed for a refund or adjustment. If an alternative arrangement is available, our team may communicate the option to the customer.
Any refund arising from a service cancellation by Quikzo Logistics will be processed after verification of the booking and payment details.
6. Duplicate Payments
If a customer accidentally makes multiple payments for the same booking, the additional payment may be eligible for a refund after successful verification.
Customers should share the transaction reference number, payment date, amount and booking details with our support team. Once verified, the duplicate amount will be processed for refund through the applicable payment method or another agreed method.
7. Failed, Pending or Unsuccessful Transactions
Sometimes a payment may appear as debited from a customer's bank account or payment application even though the booking is not successfully confirmed. Such transactions may be affected by bank processing delays, payment gateway issues, network interruptions or other technical problems.
Customers should first check the transaction status with their bank or payment provider. If the amount remains debited and the booking is not confirmed, they may contact our support team with the transaction reference number for verification and assistance.
8. Refund Processing
Approved refunds will be initiated after the cancellation or refund request has been reviewed and the relevant payment details have been verified.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or payment service provider. Any processing time communicated by the payment provider will apply.
Quikzo Logistics will make reasonable efforts to coordinate approved refunds. However, the final credit time may be outside our direct control once the refund has been initiated.
9. Non-Refundable Charges
Depending on the booking terms and service status, the following charges may not be refundable:
- Charges for transportation or logistics services already completed.
- Vehicle deployment, pickup or dispatch costs already incurred.
- Loading, unloading, handling or waiting charges for services already provided.
- Additional expenses incurred due to customer-requested changes or delays.
- Payment gateway or transaction charges, where applicable and disclosed.
- Other costs clearly communicated and accepted during booking.
Any applicable non-refundable charge will be assessed according to the booking details and the actual services or expenses involved.
10. How to Request a Cancellation or Refund
To request a booking cancellation, refund or payment correction, customers should contact the Quikzo Logistics support team through the contact details provided below.
Please provide the following information to help us process your request:
- Customer name and registered mobile number.
- Booking ID or shipment reference number, if available.
- Payment transaction ID or reference number, where applicable.
- Amount paid and date of transaction.
- Reason for requesting cancellation or refund.
- Any relevant supporting information or payment proof.
Our team will review the request and communicate the applicable next steps. Customers should avoid sharing passwords, OTPs, PINs or complete payment card details when submitting a refund request.
11. Changes to Bookings
Requests to change pickup locations, delivery addresses, shipment details, service dates, vehicle requirements or other booking information will be subject to availability and operational feasibility.
Changes requested after vehicle allocation, pickup or dispatch may result in additional charges or service adjustments. Any additional amount will be communicated to the customer wherever applicable before proceeding with the requested change.
12. Refund and Cancellation Disputes
If a customer disagrees with a cancellation charge, refund decision or billing adjustment, they may contact our support team and provide the relevant booking and payment details for further review.
We will examine the available booking records, payment information and service status before communicating our decision. All requests will be handled in accordance with applicable laws and the agreed booking terms.
13. Policy Updates
Quikzo Logistics reserves the right to revise or update this Refund and Cancellation Policy to reflect changes in our services, business operations, payment procedures or applicable legal requirements.
Any updated policy will be published on this page. Customers are encouraged to review this page periodically to remain informed about the latest refund and cancellation conditions.
14. Contact Us for Refund and Cancellation Support
If you have questions about this Refund and Cancellation Policy, need assistance with a shipment cancellation or want to request a refund, please contact our support team using the details below:
Address:
17-1-382/K/5/A, Above ICICI Bank ATM, APSRTC Officers Colony, Champapet, Hyderabad, Telangana - 500079.
17-1-382/K/5/A, Above ICICI Bank ATM, APSRTC Officers Colony, Champapet, Hyderabad, Telangana - 500079.
At Quikzo Logistics, we value customer trust and aim to handle every cancellation and refund request fairly and transparently. Our goal is to make your logistics, courier, cargo and transportation experience as convenient and dependable as possible.