Quikzo Logistics - Fast, Safe & Secure
Privacy Policy
Privacy Policy
At Quikzo Logistics, accessible through quikzo.in, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store and protect information when you visit our website, contact our team or use our logistics, courier, cargo, transportation and delivery services.
We understand the importance of customer privacy and data security when arranging shipments and transportation services. Whether you are an individual customer, business owner or organization, we aim to handle your information responsibly and use it only for legitimate business, operational and service-related purposes, subject to applicable laws.
1. Information We Collect
To provide efficient logistics and transportation services, Quikzo Logistics may collect different types of information depending on how you interact with our website and services.
The information we may collect includes:
- Personal Information: Customer name, contact number, email address and other details voluntarily provided during enquiries or bookings.
- Pickup and Delivery Information: Pickup addresses, delivery locations, contact details of recipients and shipment-related location information.
- Shipment Information: Cargo descriptions, package details, shipment weight, quantity, transportation requirements and delivery instructions.
- Booking Information: Booking references, service requests, vehicle requirements, scheduling details and communication records.
- Payment Information: Transaction references, payment status, billing details and other information required to verify payments. Payment credentials are handled by the relevant payment service providers where applicable.
- Technical Information: IP address, browser type, device information, operating system, website usage details and general browsing activity.
- Communication Information: Messages, enquiries, feedback, complaints and other information shared with our customer support team.
2. How We Collect Your Information
We collect information through different channels when you interact with Quikzo Logistics. This may include:
- When you submit an enquiry or contact form on our website.
- When you request a quotation or book a logistics service.
- When you communicate with our customer support team through phone, email or other available channels.
- When you provide pickup, delivery or shipment details.
- When you make payments for our services.
- When you browse our website through cookies and similar technologies.
3. How We Use Your Personal Information
Information collected by Quikzo Logistics is used to provide, manage and improve our logistics, courier, cargo and transportation services.
We may use your information for the following purposes:
- To process customer enquiries, service requests and transportation bookings.
- To arrange shipment pickup, cargo handling and delivery coordination.
- To communicate booking confirmations, service updates and delivery-related information.
- To coordinate with drivers, transport partners and other service providers.
- To process payments, verify transactions and maintain billing records.
- To respond to customer questions, complaints and support requests.
- To improve website performance, customer experience and service quality.
- To prevent fraudulent transactions, misuse and unauthorized activities.
- To comply with applicable legal, regulatory and contractual obligations.
4. Sharing of Information with Third Parties
Quikzo Logistics does not sell or rent customers' personal information to third parties for their independent marketing purposes. However, certain information may need to be shared with authorized parties to provide the services requested by customers.
Such parties may include:
- Transportation Partners: Drivers, vehicle operators, logistics partners and delivery personnel who require relevant shipment information to complete a service.
- Payment Service Providers: Payment gateways, banks and financial service providers involved in processing or verifying transactions.
- Technology Providers: Website hosting providers, technical support teams, analytics providers and other service providers supporting our digital operations.
- Legal and Government Authorities: Authorities or regulatory bodies when disclosure is required by applicable law, legal process or a valid official request.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose and expect service providers handling customer information on our behalf to maintain appropriate confidentiality and security practices.
5. Cookies and Website Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions and provide a better browsing experience.
Cookies may help us:
- Remember certain website preferences.
- Understand how visitors navigate and use our website.
- Analyze website traffic and performance.
- Improve website functionality and user experience.
- Support website security and operational performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
6. Data Security and Protection
We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration or disclosure.
Depending on the nature of the information and our operational requirements, these measures may include access restrictions, secure hosting arrangements, system monitoring, appropriate authentication procedures and controlled access to business records.
While we make reasonable efforts to protect customer information, no website, electronic communication method or data storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when sharing personal or payment-related information online.
7. Data Retention
Quikzo Logistics may retain personal and business information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide requested services, maintain transaction and business records, resolve disputes and comply with applicable legal requirements.
When information is no longer required for these purposes, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.
8. Your Privacy Rights
Subject to applicable laws, customers may have certain rights regarding their personal information.
These rights may include:
- Requesting access to personal information held by us.
- Requesting correction or updating of inaccurate information.
- Requesting deletion of personal information where legally permissible.
- Raising concerns about how personal information is collected or used.
- Withdrawing consent where processing is based on consent and withdrawal is legally available.
To exercise an applicable privacy right, customers may contact us using the details provided in the Contact Us section. We may need to verify your identity and request additional information before processing certain requests.
9. Third-Party Websites and External Links
Our website may contain links to third-party websites, payment gateways or external platforms for customer convenience. These external websites operate independently and may have their own privacy policies, terms and data handling practices.
Quikzo Logistics does not control the privacy practices or content of third-party websites. We encourage customers to review the relevant privacy policies before submitting personal information through external platforms.
10. Children's Privacy
Our website and logistics services are intended for individuals and businesses capable of entering into valid service arrangements under applicable laws. We do not knowingly collect personal information from children in circumstances where such collection is not legally permitted.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to address the matter.
11. Communication and Marketing Preferences
We may contact customers regarding booking confirmations, shipment updates, payment information, service changes and customer support matters where necessary for providing our services.
If we send promotional or marketing communications, customers may request to stop receiving such communications, subject to applicable laws. Important service-related and transactional messages may still be sent when necessary.
12. Changes to This Privacy Policy
Quikzo Logistics may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, data handling practices or applicable legal requirements.
Any revised version will be published on this page. We encourage visitors and customers to review this page periodically to stay informed about how their information is handled.
13. Contact Us Regarding Privacy Matters
If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or have concerns about our data handling practices, you can contact Quikzo Logistics using the details below:
Address:
17-1-382/K/5/A, Above ICICI Bank ATM, APSRTC Officers Colony, Champapet, Hyderabad, Telangana - 500079.
17-1-382/K/5/A, Above ICICI Bank ATM, APSRTC Officers Colony, Champapet, Hyderabad, Telangana - 500079.
At Quikzo Logistics, protecting customer information is an important part of building trust and delivering dependable logistics, courier, cargo and transportation services. We remain committed to handling personal information responsibly and addressing genuine privacy concerns with care.